Please note that we do not accept the return of or offer refunds for:
- Products purchased from a third party retailer (store or online). Immediate refund may be available by returning your product to the original place of purchase. Return Policy of that particular retailer will apply.
- Any accessories that have been opened.
- Products returned without a valid itemized receipt.
- Shipping charges or return labels for accessories.
Shipping policy
Our aim is to ship within 1 business day from date of order:
- Standard (ground) delivery is sent via Canada Post Expedited Parcel and will typically take 3-8 business days from date of order. Shipping to Post Boxes may take longer.
- Orders placed prior to 1 PM EST business days will be shipped same day. Orders after 1 PM EST, weekends or holidays will be shipped the next business day.
- If you choose expedited shipping, your order will ship via Canada Post Xpresspost service, and arrive in 2-3 business days from the day it is shipped from our warehouse.
FREE Shipping Eligible (via standard shipping)
- Auto-replenishment subscription orders of ScentPads and Ultrapure sterile water.
- Any orders of C$30.00 and above
Other Shipping Rates
- Orders of total value less than C$30.00 will incur C$5.95 shipping charge
- Expedited shipping will incur an additional C$10.00 charge
*Except for purchases of expedited shipping, above shipping rates are for standard shipping applicable throughout Canada.